Privacy Policy
Privacy Policy for Wilsons Removals
Effective Date: 19 December 2024
Wilsons Removals ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website (www.wilsonsremovals.co.uk) and our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide to Us
We may collect personal information that you voluntarily provide when:
- Filling out forms on our website (e.g., contact or quotation forms).
- Communicating with us via email ([email protected]).
- Signing up for newsletters or other communications.
This information may include but is not limited to:
- Name
- Email address
- Phone number
- Address details
- Any other details relevant to your removal request.
1.2 Information Collected Automatically
We may collect certain information automatically when you visit our website, such as:
- Your IP address
- Browser type and version
- Operating system
- Pages you visit on our site
- Date and time of your visit
We use cookies and similar tracking technologies to enhance user experience. Our website also utilises Google Analytics 4 (GA4) to collect data on user interactions, such as:
- User behaviour on our website (e.g., pages viewed, time spent on site).
- Demographic and interest-based data (if available).
- Device and browser details.
For more information on how Google collects and processes data, please visit Google's Privacy & Terms.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services.
- To process your inquiries and provide quotes for removal services.
- To communicate with you about your bookings or requests.
- To send updates or marketing communications (only if you have opted in).
- To analyse website performance and user behaviour using tools like Google Analytics 4.
3. Sharing Your Information
We will not sell, rent, or trade your personal information to third parties. However, we may share your information:
- With service providers who assist in delivering our services (e.g., subcontractors).
- To comply with legal obligations or enforce our rights.
- In the event of a business transfer (e.g., merger or sale).
- With Google Analytics 4 for the purpose of analysing website usage and improving our services. Google Analytics may process your data in accordance with their privacy policy.
4. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information (subject to legal requirements).
- Withdraw consent for marketing communications at any time.
- Opt out of data collection via Google Analytics by using the Google Analytics Opt-out Browser Add-on.
To exercise these rights, please contact us at [email protected].
6. Retention of Information
We retain personal information for as long as necessary to provide our services and fulfil legal obligations. When no longer needed, we securely delete or anonymise your data.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies when visiting them.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Wilsons Removals
Email: [email protected]
Website: www.wilsonsremovals.co.uk